Returns Policy
Returns/Exchanges: Your satisfaction with Liberty Made, and the products you purchase, is of the highest importance to us. We will gladly accept the return, or exchange, of products up to 30 days from the date of purchase. We cannot accept the return of any products that have been opened, used, or have broken seals Original shipping charges may vary.
If you are unsatisfied with a product, or find any defects due to manufacturing and/or workmanship, please contact us. Fulfillment mistakes that we make, resulting in the shipment of incorrect products to you, will also be accepted for return up to 30 days from the date of purchase. Ship the product(s) back to our warehouse, and we will credit the account used to make the purchase within 5 business days from the date we receive the returned items, or contact you to complete the exchange. If your item was damaged during shipment, please contact us for assistance. Our customer service line is available M-F from 9am-5pm CST at 1-888-912-0477, or feel free to email us at info@libertymade.com.
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Shipping
Shipping Time: Please allow 3-10 business days for new orders to be processed and shipped out. Orders are received Monday-Friday. Orders can take up to 48-72 business hours to process, and up to 10 days to ship. Orders are not processed or shipped on Saturdays or Sundays, we apologize for the inconvenience.
Shipping Method: All packages are shipped via USPS or UPS. In the case of an order being placed with a Free Shipping promotion, we use the best choice shipping option, which can be different in certain scenarios. For any questions, please contact us anytime during regular office hours of Monday-Friday, 8am-5pm CST, or add a note in the comments section of your order.
Delivery Time: We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by USPS, UPS, and FedEx. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. In the case that a shipping courier experiences weather delays, the tracking number will provide updates and all the information about the delivery. Liberty Made is not responsible for late deliveries due to weather delays.
Holiday Delivery: Please allow an extra 1-2 business days for processing and shipping around major Holiday periods. We will do our absolute best to ship your order as fast as possible, but please note that there could be a slight delay.
Making Changes: Due to our fast shipping process, once an order has been shipped, it is not possible to change or cancel that order. Please order carefully and make sure your order is correct before payment. For any returns, please follow the return policy.
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Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
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Privacy Policy
LIBERTY MADE, LLC
WEBSITE PRIVACY NOTICE
PRIVACY STATEMENT
(EFFECTIVE DATE JUNE 20, 2017)
LIBERTY MADE, LLC (“LIBERTY MADE”) OPERATES THE INTERNET SITE, WWW.LIBERTYMADEGELPACKS.COM (THE “SITE”). WE ARE COMMITTED TO PROTECTING THE PRIVACY OF THE USERS OF THIS SITE. THIS PRIVACY STATEMENT APPLIES TO THE SITE AND DESCRIBES THE INFORMATION LIBERTY MADE COLLECTS ABOUT USERS AND HOW THAT INFORMATION MAY BE USED.
LIBERTY MADE RESERVES THE RIGHT TO UPDATE AND CHANGE THIS PRIVACY STATEMENT FROM TIME TO TIME. IF LIBERTY MADE MAKES MATERIAL CHANGES TO ITS PRIVACY PRACTICES, THE CHANGES WILL BE POSTED ON THIS WEB PAGE. EACH TIME A USER USES THE SITE, THE CURRENT VERSION OF THE PRIVACY STATEMENT APPLIES. USERS SHOULD CHECK THE DATE OF THIS PRIVACY STATEMENT AT THE TOP OF THIS PAGE AND REVIEW FOR ANY CHANGES SINCE THE LAST VERSION. IF A USER DOES NOT AGREE TO THE PRIVACY STATEMENT, THE USER SHOULD NOT USE THE SITE.
LIBERTY MADE MAY COLLECT PERSONALLY IDENTIFIABLE INFORMATION FROM THE USERS OF THIS SITE. PERSONALLY IDENTIFIABLE INFORMATION IS ANY PIECE OF INFORMATION WHICH CAN POTENTIALLY BE USED TO UNIQUELY IDENTIFY, CONTACT, OR LOCATE A USER OF THE SITE (SUCH AS NAME, EMAIL ADDRESS, POSTAL ADDRESS, TELEPHONE NUMBER).
LIBERTY MADE MAY COLLECT AGGREGATE INFORMATION FROM THE USERS OF THIS SITE. AGGREGATE INFORMATION IS NON-PERSONALLY IDENTIFIABLE/ANONYMOUS INFORMATION ABOUT USERS OF THE SITES (SUCH AS FREQUENCY OF VISITS TO SITES, SITE PAGES MOST FREQUENTLY ACCESSED BROWSER TYPE). AGGREGATE INFORMATION ALSO MAY INCLUDE PAGES VISITED ALONG WITH ANY NAVIGATION AND IN-PAGE INTERACTIONS USED DURING EACH VISIT. IN-PAGE INTERACTIONS MONITORED INCLUDE: CLICKS AND SELECTIONS, MOUSE MOVEMENT, PAGE SCROLLING, AND FORM FIELDS FOCUSED ON (SPECIFIC KEYSTROKES ENTERED INTO EACH FIELD ARE NOT COLLECTED). AGGREGATE INFORMATION IS USED IN A COLLECTIVE MANNER AND NO SINGLE PERSON CAN BE IDENTIFIED BY THAT COMPILED INFORMATION
LIBERTY MADE DOES NOT SELL ITS CUSTOMER LISTS. CREDIT CARD INFORMATION PROVIDED DURING A TRANSACTION IS PROTECTED BY AUTHORIZE.NET’S SECURITY PROTOCOLS.
LIBERTY MADE DOES NOT USE COOKIES ON ITS SITE.
LIBERTY MADE PROVIDES THIS PRIVACY STATEMENT TO MAKE USERS AWARE OF LIBERTY MADE PRIVACY PRACTICES, AND OF THE CHOICES A USER MAY MAKE ABOUT THE WAY THE USER'S INFORMATION IS COLLECTED AND USED. BY VISITING THE SITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY NOTICE.
